ShoreTel Connect™ is a unique, single platform and user interface that provides business communications from the cloud, onsite or a hybrid combination of both. ShoreTel Connect changes how companies communicate with a unique new collaboration experience that unites groups and adapts to individual preferences. With ShoreTel Connect, businesses gain flexibility and customer insights and increase their ability to collaborate with employees inside as well as partners and customers outside the company – all while lowering IT operating costs.
Unlike other communications vendors that work either in the cloud or onsite and put the onus on companies to choose how to best deploy and integrate disparate platforms, ShoreTel Connect is designed to simplify the way IT deploys, manages, scales, and secures phone systems. As a single platform and user interface, ShoreTel Connect can be configured multiple ways for the cloud, onsite and mixed or hybrid options to fit with individual company growth and business models; ensuring that what companies select today will grow with them as their needs change in the future.
Natural User Experience
The new ShoreTel Connect client is intuitive and forgiving, setting a new standard for a natural, collaborative user experience and placing enterprise communications on-par with personal communications. ShoreTel Connect saves time, taking impediments out of the way so people can focus on relationships, getting their ideas heard, and growing the business. The ShoreTel Connect client app makes collaboration simple and consistent across various deployment types. With one click, users can easily escalate a conversation from an IM to a call, to an online meeting, and then to a web desktop share and video. Browser-based, the app allows seamless collaboration among internal teams, while also enabling external users to engage and collaborate in the same experience without the need for plug-ins, multiple application windows, passwords or complex set-up.
ShoreTel Connect includes many new features with capabilities that include:
- Personalized call handling and call routing for both office and mobile devices
- Advanced collaboration tools including instant messaging, audio and web conferencing, point-to-point video and desktop sharing
- Seamless feature integration and collaboration apps for smartphone, tablet and wearable devices
- Richly featured integrations with CRM systems including Salesforce®, Zendesk®, Microsoft Dynamics® CRM, Desk.comTM and NetSuite®. (See separate press release also issued today.)
- Many specialized apps like voicemail to text, emergency notification, integrated call recording, and enhanced paging
Three Deployment Options
ShoreTel Connect is unique. One common platform and user experience that ShoreTel delivers as a service or as a product that the customer can choose to deploy in one of three ways:
ShoreTel Connect ONSITE
An end-to-end UC solution that customers own, maintain and control. It includes IP PBX telephony services, ShoreTel desk phones, the ShoreTel Connect client app, mobility application, a collaboration suite, softphone functionality, browser-based administration portal, and more.
ShoreTel Connect CLOUD
Fully hosted and managed end-to-end UCaaS solution. The platform includes IP PBX telephony services, ShoreTel desk phones, the ShoreTel Connect client app, mobility application, a collaboration suite, softphone functionality, browser-based administration portal, and more.
ShoreTel Connect HYBRID
Enables onsite customers to have applications delivered via the cloud. Hybrid apps such as ShoreTel Fax and ShoreTel Scribe (voicemail transcription) are available now.