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Hybrid Apps

Applications from the cloud

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Hybrid Apps

Applications from the cloud

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Onsite phone systems with apps delivered from the Cloud

Have a ShoreTel Connect ONSITE system? Want to give your team new features without a capital outlay? ShoreTel Connect HYBRID Apps could be just what you’re looking for. ShoreTel Connect HYBRID Apps lets Connect ONSITE systems add new productivity-enhancing applications a la carte and on-demand from the cloud.

Enjoy the immediacy, ease and scalability of managed cloud services—even for advanced applications like ShoreTel Connect Contact Center. ShoreTel Connect HYBRID Apps offers unique financial and deployment flexibility for ease of provisioning cloud services on your timeframe.

Easy To Add Features

Easy Provisioning and Low Impact on IT
  • Add new applications to your ShoreTel Connect ONSITE system from the cloud
  • No hardware, integration or maintenance required—ShoreTel manages your applications
  • End-user support is provided by ShoreTel Connect CLOUD customer service
  • Services are always up to date—no upgrades are required
  • A la carte and on-demand—pay only for what you use
HYBRID Contact Center
  • Customizable multi-channel routing for improved customer service
  • Increased agent utilization with agents handling multiple interactions simultaneously
  • Integrated with CRM and ERP apps for superior business intelligence
  • Comprehensive historical reporting
  • High availability and built-in disaster recovery
HYBRID Scribe Saves Time
  • ShoreTel Connect HYBRID Scribe is for anyone who would like the option of reading voicemail rather than listening to it
  • Check your voice messages as easily as reading an email
  • Voice messages are delivered as text with .wav file attached
  • Messages are securely transcribed in segmented fragments by people, not machines—for highest message accuracy
HYBRID Fax
  • No need for an analog phone line when faxing via ShoreTel Connect
  • Send and receive faxes directly from your computer
  • Faxes arrive in your email inbox, and send as attachments
  • Send and receive from your desktop computer, laptop or mobile device